Harmony Labs Logo

Privacy Policy

Effective Date: 05.01.2025
Last Updated: 05.01.2025

1. Introduction

Harmony Labs (“we,” “our,” or “us”) operates partners.narrativeobservatory.org (the “Service”), a platform that enables partners to connect their social media accounts and access analytics and metadata insights.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

Social Media Account Information

When you connect your social media accounts through our Service, we collect:

Account Metadata:

  • Account name, description, and basic profile information
  • Account statistics (follower count, view counts, post counts)
  • Account branding elements (profile pictures, banners)
  • Account settings and preferences

Content Information:

  • Post titles, descriptions, and metadata
  • Content statistics (views, likes, comments, engagement metrics)
  • Content media (thumbnails, images, videos) and basic properties
  • Publication dates and content status information

Collection Information:

  • Collection names, descriptions, and organization
  • Content contained within collections
  • Collection statistics and metadata

Analytics Data:

  • Content performance metrics and audience insights
  • Traffic sources and audience demographics
  • Engagement metrics and retention data
  • Revenue and monetization data (if applicable and authorized)
  • Ad campaign metadata (campaigns, ad sets, ads)
  • Audience metadata and reach metrics
  • Page metadata (title, description, etc.)
  • Page engagement (views, likes, comments, etc.)

Account and Usage Information

  • Email address and basic profile information from your connected social media accounts
  • Service usage data and interaction patterns
  • Technical information (IP address, browser type, device information)
  • Login timestamps and session information

3. How We Collect Information

OAuth Authorization

We use OAuth 2.0 protocols to securely connect to your social media accounts. This process:

  • Redirects you to the respective platform’s authorization servers
  • Requests only the minimum permissions necessary for our Service
  • Receives access tokens that allow us to retrieve your social media data
  • Does not store your account passwords

Platform APIs

We access your social media data through official platform APIs, which ensures:

  • Secure, standardized data access
  • Compliance with each platform’s terms of service
  • Regular security updates and monitoring

4. How We Use Your Information

We use the collected information to:

Service Provision:

  • Display your social media analytics and insights
  • Generate reports and performance summaries
  • Provide data visualization and trend analysis
  • Enable comparison and benchmarking features
  • Analyze ad campaign performance and audience reach

Service Improvement:

  • Analyze usage patterns to enhance our platform
  • Develop new features and capabilities
  • Troubleshoot technical issues
  • Optimize platform performance

Communication:

  • Send service-related notifications
  • Provide customer support
  • Share important updates about our Service

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

  • Third-party vendors who assist in operating our Service
  • Cloud hosting and data storage providers
  • Analytics and monitoring service providers

Legal Requirements:

  • When required by law, regulation, or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or security threats
  • In connection with business transfers or acquisitions

With Your Consent:

  • When you explicitly authorize data sharing
  • For specific integrations or partnerships you approve

6. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure server infrastructure and access controls
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for administrative access

Access Controls:

  • Role-based access to your data
  • Regular access reviews and updates
  • Logging and monitoring of data access

Platform Token Security:

  • Secure storage of OAuth tokens
  • Regular token refresh and validation
  • Immediate revocation capabilities

7. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy:

  • Social Media Data: Retained for research purposes. Data deletion requests can be made via email to admin@harmonylabs.org
  • Analytics Data: Aggregated data may be retained for historical analysis
  • Account Information: Deleted within 30 days of account closure
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

8. Your Rights and Choices

You have the following rights regarding your information:

Access and Control:

  • View and download your connected social media data
  • Disconnect your social media accounts at any time
  • Request deletion of your account and associated data
  • Update your account information and preferences

Social Media Account Management:

  • Revoke our app’s access through your respective platform account settings
  • Modify permissions granted to our Service
  • Monitor our access to your social media data

Communication Preferences:

  • Opt out of non-essential communications
  • Choose your notification preferences
  • Update your contact information

9. Third-Party Services

Social Media Platform Integrations

Our Service integrates with various social media platforms and is subject to their respective policies:

Google/YouTube Integration

We comply with Google’s Limited Use requirements for YouTube data.

Meta Integration

We comply with Meta’s Platform Terms and Developer Policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses for international transfers
  • Adequacy decisions where applicable
  • Other legally recognized transfer mechanisms

11. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes:

  • We will post the updated policy on our website
  • We will update the “Last Updated” date
  • For material changes, we will provide additional notice
  • Continued use of our Service constitutes acceptance of the updated policy

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: admin@harmonylabs.org

For social media data-related inquiries, you may also contact the respective platforms directly through their privacy and data protection resources.

Additional Compliance Notes:

  • GDPR Compliance: If you serve EU users, ensure you have a lawful basis for processing and include additional GDPR-specific rights and procedures.
  • CCPA Compliance: If you serve California residents, include CCPA-specific rights and disclosures.
  • Platform Requirements: This policy complies with each platform’s developer policies for applications accessing their data.